Refund policy

We offer a full refund on all items, in new condition, which are returned within 30 days of purchase.

With the exception of defects, customers are responsible for return shipping costs.

Ship your return via any carrier of your choice.

Please reference your original order number with your return.

Send returns to:

Vertex Products

Return Inspections & QA

2852 7th Street North

St. Cloud, MN 56303

Refunds will be processed within 48 hours of receipt of the return once they pass QA inspection. All refunds will be applied to the original payment method.