Shipping, Returns & Warranty
Order Monday - Friday by 2PM for same day shipment from our Minnesota warehouse.
Most items ship UPS ground, however, for some small items we may ship USPS Priority.
Delivery times generally range from 1 to 4 days following shipment depending on location.
Once the item departs our facility it’s in the hands of the carrier. We have no control over weather or other delays which may occur during transport.
We offer a manufacturers defect warranty for 1 year from date of purchase.
We may, at our sole discretion, replace the entire product or a specific part of the product assembly.
For fastest response, please text photos to 612.709.9534 or email email@example.com.
Please tell us where and when you purchased the item, along with your name and shipping details. In most cases we can look up your purchase with this info.
If you have the sticker on the box, please include either a photo of the sticker or text the “Vertex SO#” which is located in the lower right hand corner of the label.
We offer a full refund on all items, in new condition, which are returned within 30 days of purchase.
With the exception of defects, customers are responsible for return shipping costs.
Ship your return via any carrier of your choice.
Please reference your original order number with your return.
Send returns to:
Return Inspections & QA
2852 7th Street North
St. Clloud, MN 56303
Refunds will be processed within 48 hours of receipt of the return once they pass QA inspection. All refunds will be applied to the original payment method.
TheXceptional is a wholly owned brand of Vertex Products. Vertex is the sole producer of ROCKr branded garden rocker and Rock-N-Roll branded garden rocker rolling seat. Our premium sitting and kneeling gardener stool is know as the garden rocker kneeler bench as well as our Kneelie brand product. Vertex manufactures Leaf Claws, Pick-Up Claws and other lawn, leaf and garden clean up tools for leaves. Our snow shovels include ergo or ergonomic push plow scraper shovels with dual 2 handle grips. We produce SnoDozer and flip it snow shovel on wheels. Our rolling snow shovels work as scrapers or as snow removal tools or agriculture and barn scraping hand tools.